Privacy Policy

Last Updated: June 2026

At Horizon Stay, we respect your privacy and are committed to protecting your personal information.

1. Information We Collect

We may collect information including:

• Name
• Email address
• Phone number
• Government-issued ID when you make a booking
• Booking details
• Payment information (processed securely through third-party providers)
• Identification information when required by local regulations
• Information provided through contact forms and communication with our team

2. How We Use Your Information

We use collected information to:

• Process reservations and bookings
• Provide guest support
• Communicate important booking updates
• Improve our services and website
• Meet legal and regulatory requirements
• Send relevant promotions and marketing communications (where permitted)

3. Payment Information

Payments may be processed through trusted third-party payment providers. Horizon Stay does not store full payment card information on its servers.

4. Cookies & Website Analytics

At Horizon Stay, we respect your digital privacy. Our website does not use any cookies, tracking pixels, or third-party analytics tools to monitor your browsing behavior. You can browse our site freely without being tracked.

5. Sharing Information

We do not sell personal information.
Information may be shared only when necessary with:

• Payment providers
• Property management partners
• Service providers assisting with operations
• Government authorities where legally required

6. Data Security

We implement reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, disclosure, or loss.

7. Data Retention

We retain personal information only for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.

8. Your Rights

Depending on your location and applicable laws, you may have rights to:

• Access your personal information
• Request corrections
• Request deletion of personal information
• Withdraw marketing consent
• Request information about how your data is processed

9. Third-Party Links

Our website may contain links to third-party websites. Horizon Stay is not responsible for the privacy practices of those websites.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updated versions will be published on this page.

11. Contact Us

If you have questions regarding this Privacy Policy or your personal information, please contact us through the contact details provided on our website.