Everything you need to know before your stay.
Last Updated: June 2026
To ensure a comfortable, seamless, and respectful experience for all guests, please review our comprehensive property policies below.
At Horizon Stay, cancellation terms may vary depending on the property, booking channel, season, or special offer.
Each reservation is subject to a specific cancellation policy communicated at the time of booking. Guests are advised to carefully review these terms before confirming a reservation.
Some properties may offer free cancellation within a specified period before check-in. After this period, cancellation fees may apply.
Cancellations made after the free cancellation period may result in partial or full charges depending on the booking conditions.
If a guest does not arrive on the check-in date without prior notice, the reservation may be considered a “no-show” and may be charged in full.
Where applicable, refunds will be processed using the original payment method. Processing times may vary depending on the payment provider.
For cancellation requests or support, guests should contact Horizon Stay directly as soon as possible.
To ensure a comfortable and respectful experience for all guests, the following house rules apply across Horizon Stay properties.
Guests are expected to treat the property with care and respect at all times.
Unauthorized parties, events, or large gatherings are strictly prohibited unless explicitly approved.
Guests must maintain reasonable noise levels, especially during nighttime hours, to respect neighbors and building regulations.
Smoking is only permitted in designated areas (if applicable). Smoking inside the property may result in additional cleaning fees.
Only registered guests are allowed to stay overnight unless prior approval is given.
Guests must respect the agreed check-in and check-out times unless otherwise approved.
Any damage caused during the stay must be reported immediately and may be charged to the guest.
Illegal activities are strictly prohibited and will result in immediate termination of the stay without refund.
Horizon Stay aims to handle all refund requests fairly and transparently.
Refunds may be issued based on the cancellation policy associated with the reservation.
Certain discounted or promotional bookings may be non-refundable.
Approved refunds are typically processed within a few business days, depending on the payment provider.
In some cases, partial refunds may be issued based on the length of stay, cancellation timing, or service usage.
If a guest believes they are eligible for a refund, they should contact Horizon Stay support for review.
Horizon Stay expects guests to treat all properties with care and responsibility.
Guests are responsible for any damage caused to the property, furniture, appliances, or items during their stay.
Any accidental damage should be reported immediately to allow proper assessment and resolution.
Repair or replacement costs may be charged to the guest depending on the extent of the damage.
Where applicable, a security deposit may be used to cover damages or additional cleaning costs.
All damage claims will be assessed fairly based on evidence and repair costs.